Monitor your delivery tracking

Detect anomalies automatically

Refine tracking of your activities by setting up alerts according to your objectives and get order list exports corresponding to the criteria you have selected whenever you want. Monitor your operations in real time from a customisable dashboard with statistical, operation and control-oriented widgets.

Keep your transport budget under control

You can reduce your transport budget by up to 5% with WelcomeTrack using a pre-invoicing and invoice control system.

Trigger complaints to your carriers

Use our WelcomeTrack platform to trigger complaints through a system that will report any identified anomalies to the carriers.

Benefits for your Customer Service Team

Your customer service team will benefit from having all the information they need to keep your customers informed as quickly as possible and to anticipate returns and refunds.

Make things easier for your Customer Relations teams

Benefits for your logistics & operations team

Your logistics and operations team will benefit from identifying late-prepared packages prior to shipment and redirect them to a faster carrier so you can fulfil your delivery promise. Receive a list of parcels that haven’t been scanned by the carrier and quickly track where they are.

Make things easier for your Operations and Transport teams

Quality control of your logistics & e-commerce deliveries