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Provide a first-class
post-purchase experiencefor every customer

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The WelcomeTrack promise

100%

of your business operations are opportunities to interact with your customers

80%

of your error handling costs are reduced

30%

lower contact rate

Involve your customers

Make a difference by creating a relationship based on trust. WelcomeTrack is an intuitive and customisable end-to-end platform that allows you to collect and analyse data, from purchase to delivery and product returns. From logistics to customer care, WelcomeTrack offers you a complete set of tools designed to optimise your daily operations and increase customer satisfaction.

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An all in one post-purchase SaaS platform

Analyse your activities in the post-purchase phase

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Build your own reports and analyse the performance of your carriers and logistics providers.

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Monitor the quality of your logistics and e-commerce operations

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Get alerts about anomalies before your customers do and uphold your delivery promise

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Build brand loyalty

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Offer a personalised experience to your customers

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What our customers say about us.

 

  • “WelcomeTrack is a complete software solution that gives both our customers and employees the best monitoring and communication experience”

    Laurent Vinas - Alltricks

    1

  • “The WelcomeTrack platform is very useful, practical, and intuitive.”

    Lamine Sane - Sarenza

    2

  • “We have adopted WelcomeTrack so that our support team can better inform and retain our clients”

    Camille Dechristé - SENCROP SAS

    3

  • “WelcomeTrack allows us to keep track of all our orders and our back office fully informed. ”

    Daniel Schumacher - Téléshopping

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