Build brand loyalty with a comprehensive delivery tracking system
Use every parcel tracking activity as an opportunity to communicate and retain customers. Turn any situation, negative or positive, into an opportunity to connect with customers.
Proactively communicate with delivery notifications
Improve post-purchase customer satisfaction with proactive delivery notifications
Identify and anticipate problems with our real-time delivery tracking tool. Reassure your customers and notify them before they contact you.
Build post-purchase journeys that can be customised according to your communication strategy
Configure the perfect message for each step of the customer journey and make them most pertinent to your brand and your delivery promise.
Our platform enables you to design branded emails and SMS messages with ease.
Use tracking pages to involve your customers
WelcomeTrack order tracking emails are opened 2 to 3 times more often than marketing campaign emails. Used this opportunity to tell your customers about your other products.
Take control of your e-commerce returns management
Printing labels has never been easier!
Make returns management easier for your customer service department.
You can print return labels directly from our platform.
You no longer need to juggle between the different carriers' platforms and your customer relationship management tool.
With WelcomeTrack, your customers can also print a return label in pdf format via your website or the tracking page. This makes the return of items even easier.
And it eliminates the need to contact customer service to request a return number – the process is entirely automated.
Real-time tracking of returns
WelcomeTrack gives you an overview of returns coming back to your warehouse.
This automatic tracking can directly trigger a refund which in turn improves the post-purchase experience.
Your customers also have access to a dedicated returns page that allows them to track every step of the process from label printing to refunds.
You have a full control of your e-commerce returns.
Mesure the post-purchase customer satisfaction
Launch satisfaction surveys at the right time
Choose the best time to distribute a satisfaction survey to your customers so that they are most likely to respond.
You can directly analyse the answers of your satisfaction surveys, identify your promoters as well as your detractors.
WelcomeTrack also analyses customer comments and presents them to you using our word cloud.