Build stronger customer relationships
Where is my order ?
Does your customer service department get bombarded by WISMO (Where Is My Order) calls?
Reduce the number of calls to your customer service
Inbound delivery-related calls are the biggest problem your customer service department faces. They represent 30% to 60% of the activity of customer support activity and cost between £1.00 and £2.00 per call depending on the location of the call centre.
Set up a proactive delivery tracking system with WelcomeTrack and you will significantly reduce the volume of these messages.
Send satisfaction surveys at the right time
It's quick and easy! Schedule your surveys to be sent to your customers at a time that suits them best.
You can directly analyse the answers to your satisfaction polls and measure the loyalty of your customers thanks to NPS surveys in the WelcomeTrack platform.